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Scan, Bag, Go program at Lafayette Payless Supermarket

Technology is always changing but this week we're featuring how it's impacting your experience at a local grocery store.

Posted: Jun 27, 2018 6:51 PM
Updated: Jun 27, 2018 6:52 PM

LAFAYETTE, Ind. (WLFI) — Scan, Bag, Go is the latest way to shop at Payless Supermarket on Greenbush Street in Lafayette.

The new system allows the customer to scan and bag items as they take them off the shelves.

It keeps track of your total and if you download the app, you can even skip the line and pay on your phone.

"When you're ready to pay, you just hit pay now and when it's done processing your payment it comes up with a six digit code and you just verify that code with the self checkout attendant and you are on your way," said Scan, Bag, Go Spokesperson Troy Hinkle. 

We asked if this program might replace checkout employees at Payless in the future.

"I don't think so," said Hinkle. "There is always going to be a need for the checkout, the bagger, those are something our customers always like to do especially when they have huge orders come the holidays."

He said the program is actually adding jobs. More people are needed for security and to answer questions.

Hinkle said Scan, Bag, Go is all about enhancing the customer experience.

Customer Ambrose Ziegler likes to know what's good for him.


"They're healthy for ya," said Ziegler as he bagged some bananas. 

But he can't truly know what is good for him until he tries it.

"What's important is for people not to be frightened by new technology," said Ziegler. 

That's why Ziegler didn't hesitate to start using the Scan, Bag, Go system at Payless.

It might take him a moment to get the hang of it but Ziegler trusts he'll figure it out.

In the produce section, you scan first and weigh your items before you leave the area.

"That makes sense," said Ziegler as he went through the process. 

A scanning device keeps track of every item you choose.

"And it keeps adding up the cost, I like that so you always know how much money you're spending," said Ziegler. 

That's important to Ziegler. He loves a good deal.

"Always, always, you've got to understand that I'm from out of the Depression, we understand about money," said Ziegler. 

Right now, there's a special promotion for those who use the program.

"When you spend 35 dollars, you get 5 dollars off," Ziegler said with a smile. 

Aside from the bargain, Ziegler thinks it's a more convenient way to shop.

"This definitely speeds up everything because you've already got it," said Ziegler. 

Most of the work is done while you shop. If you don't download the app you can scan the device at self-checkout and it will have your total waiting for you.

"Well that was a wonderful experience," said Ziegler. "And look how easy that is and we just give it [the scanning device] back to you. Thank you very much."

The two other Payless locations in Greater Lafayette are expected to get the program in the next couple of months.

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