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Don't fall victim to energy company scamming

Scammers use the need for heating and power this time of year to fraud customers.

Posted: Nov 19, 2019 4:32 PM

GREATER LAFAYETTE, Ind. (WLFI) — Don't fall victim to scams, this is a message Duke Energy is spreading as we head into the holiday season.

Scammers use the need for heating and power this time of year to fraud customers. They threaten to cut off service if a customer doesn't pay in a short amount of time.

Duke Energy Community Relations Manager Dan Rhodes said phone calls are the number one way scammers are tricking customers.

He said if you get a call like this, you should hang up and call the Duke Energy phone number on your bill.

“We see it for individual homeowners and we also see it primarily for small businesses as well, especially with a small business they might target right before lunch hour rush and that business doesn't want to lose the revenue so they'll usually be motivated to respond quickly,” said Rhodes.

Rhodes said these scammers can be believable.

“They could sometimes mirror our phone numbers, they can sometimes even mirror our call language that our call centers will have when you dial into the company,” said Rhodes.

Duke Energy has 70,000 customers in Greater Lafayette. Statewide, the company has had more than 880 customers report a scam attempt. This is reported from January to September of this year.

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