911 service restored after Friday outage

For the second time in the past month, several local agencies are reporting issues with 9-1-1 services.

Posted: Feb. 15, 2019 8:14 PM
Updated: Feb. 15, 2019 9:27 PM

UPDATE: All 911 services are now restored. Original story is below.

TIPPECANOE COUNTY, Ind. (WLFI) For the second time in the past month, several local agencies are reporting issues with 9-1-1 services. This time, they say most cell calls aren't going through. 

News 18 has received alerts from White County, Carroll County, several Tippecanoe County dispatches about the outage. They say landline calls and Text-to-911 are still working.

Here are the numbers to call those local dispatches directly, which should be used in place of 9-1-1 until further notice if calling from a cell phone: 

Tippecanoe County 765-423-9321
Lafayette 765-807-1200
West Lafayette 765-775-5200
Purdue 765-494-8221
White County 574-583-7103
Carroll County 765-564-2413 option 1

White County 911 Director Terry Brooks tells News 18 the problem lies with INDigital, the cell service provider for all dispatches across the state. She says the problem is intermittent, but state-wide right now. 

On January 25th, several local dispatches asked people to use direct lines for several hours, because location information wasn't working when callers used 9-1-1. That issue was also link to INDigital and affected counties across the state.

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