SEVERE WX : Flood Warning View Alerts

'Nothing went right;' WOW passenger says airline stranded her in Europe for 3 days

Heidi Gioia's dream European vacation turned into a nightmare, and she's pointing the finger at WOW Airlines.S...

Posted: Jul 15, 2018 11:43 AM
Updated: Jul 15, 2018 11:43 AM

Heidi Gioia's dream European vacation turned into a nightmare, and she's pointing the finger at WOW Airlines.

She made it to Europe, but when she tried to come back to St. Louis from Berlin, things started to go downhill. Or, as she puts it, they were "disastrous."

"We just had a continuous delay, delay, delay, and eventually we all just sat there for 12 to 13 hours," she said, recalling the first day of her return trip.

From there, it got worse.

After loading luggage onto the plane, everyone eventually had to take their bags off and go back into the terminal. As mechanical delays stretched on, Gioia and her husband were left to find their own hotel.

Worse, no one seemed able to give them any information.

"if you call customer service, the customer service number that WOW is outsourced to another country," she said. "After multiple phone calls they knew less then we did."

They eventually found a connecting flight from Iceland and were able to return stateside. Scheduled to get home Monday, the couple didn't arrive until midnight Wednesday.

WOW is one of the newest airlines in St. Louis, offering low-cost flights to Iceland and Europe. Based in Iceland, WOW started flying out of Lambert airport in May. The fuchsia-colored planes came to town with much fanfare, which is why Gioia wanted to try WOW.

The excitement turned to anger over the course three grueling days, and by the time she made it back to St. Louis, she filed a complaint.

"I received an email this morning. A customer survey with a tagline, 'Did we WOW you?'" Gioia said. "They wowed me in the aspect that there was nothing that went right with this flight."

When reached for comment, a spokesperson with WOW said they are looking into the incident.

Lafayette
Clear
26° wxIcon
Hi: 51° Lo: 24°
Feels Like: 26°
Kokomo
Partly Cloudy
25° wxIcon
Hi: 47° Lo: 22°
Feels Like: 19°
Rensselaer
Clear
23° wxIcon
Hi: 47° Lo: 22°
Feels Like: 23°
Lafayette
Clear
26° wxIcon
Hi: 49° Lo: 23°
Feels Like: 26°
Danville
Clear
25° wxIcon
Hi: 51° Lo: 25°
Feels Like: 25°
Frankfort
Clear
23° wxIcon
Hi: 51° Lo: 23°
Feels Like: 17°
Frankfort
Partly Cloudy
23° wxIcon
Hi: 47° Lo: 22°
Feels Like: 17°
Monticello
Partly Cloudy
21° wxIcon
Hi: 49° Lo: 23°
Feels Like: 21°
Monticello
Clear
21° wxIcon
Hi: 47° Lo: 24°
Feels Like: 21°
Logansport
Clear
27° wxIcon
Hi: 46° Lo: 21°
Feels Like: 27°
Dry, mild conditions continue.
WLFI Radar
WLFI Temps
WLFI Planner

Indiana Coronavirus Cases

Data is updated nightly.

Cases: 665285

Reported Deaths: 12697
CountyCasesDeaths
Marion910581653
Lake48637887
Allen36050641
Hamilton32231398
St. Joseph30243514
Elkhart25484420
Vanderburgh21315382
Tippecanoe20185205
Johnson16425361
Porter16053276
Hendricks15899301
Clark12032182
Madison11779321
Vigo11672231
Monroe10394164
Delaware9879179
LaPorte9821198
Howard9095199
Kosciusko8588111
Bartholomew7504147
Warrick7445153
Hancock7439134
Floyd7255172
Wayne6654192
Grant6453157
Boone611991
Morgan6118126
Dubois5933112
Dearborn550669
Cass5477100
Marshall5446105
Henry542695
Noble510978
Jackson465567
Shelby462591
Lawrence4193113
Gibson404985
Harrison402764
Clinton397053
Montgomery390584
DeKalb387178
Knox357885
Miami357863
Whitley350638
Huntington348377
Steuben339855
Wabash333076
Putnam331960
Ripley327862
Adams325149
Jasper318443
White298052
Jefferson295974
Daviess285696
Fayette272656
Decatur271388
Greene262280
Posey261432
Wells258975
Scott251450
LaGrange242170
Clay241444
Randolph225877
Spencer219330
Jennings216344
Washington213027
Sullivan203639
Fountain202542
Starke189251
Owen183453
Fulton179637
Jay178528
Carroll176919
Perry173836
Orange171351
Rush165422
Vermillion161542
Franklin159735
Tipton149241
Parke140116
Pike128433
Blackford120627
Pulaski107544
Newton96732
Brown95240
Benton92413
Crawford92113
Martin80314
Warren75914
Switzerland7558
Union67510
Ohio54111
Unassigned0434

COVID-19 Important links and resources

As the spread of COVID-19, or as it's more commonly known as the coronavirus continues, this page will serve as your one-stop for the resources you need to stay informed and to keep you and your family safe. CLICK HERE

Closings related to the prevention of the COVID-19 can be found on our Closings page.

Community Events