STREAMING NOW: Watch Now

Woman says she was racially profiled at Victoria's Secret

A Victoria's Secret employee is off the job after a customer said she was racially profiled and handcuffed while shop...

Posted: Jun 8, 2018 7:27 PM
Updated: Jun 8, 2018 7:27 PM

A Victoria's Secret employee is off the job after a customer said she was racially profiled and handcuffed while shopping.

It happened Monday at the Carriage Crossing mall in Collierville.

Jovita Jones Cage says she'd bought a bra from Victoria's Secret, but the employee forgot to take the sensor off.

So she took it back with the receipt on Monday, explaining what happened.

"She got the receipts out and was able to find the right one and remove the sensor. I told her she could keep the bag there, because I was going to go shopping around the store," Cage said.

As she was on her way to try the clothes on, she noticed a Collierville Police officer in the store.

"The police officer walked straight up to me and slapped handcuffs on me," she said.

Cage says she was shocked and confused.

After asking what's going on, she says the officer told her "to put both of my hands behind my back, because I was under arrest for shoplifting."

Cage says the store manager called it in without even speaking to her.

"I think it was for the simple fact that I was black," she said.

As a Howard University graduate and tutor for children, Cage says she was mortified.

"I don't know if one of the parents of the kids I tutor could've been there. I don't know if one of my old professors could've been in there."

She says after aggressively searching her bag and realizing she wasn't shoplifting, the officer walked her out and told her she was banned from the store.

"At this point, I'm traumatized and crying."

Cage made a complaint with the corporate office and said the representative she spoke with apologized and offered her a $100 gift card, which she rejected.

The company released the following statement:

"We are sincerely sorry for the experience Ms. Jones Cage had in our store. Bottom line, we made a mistake, and we do not tolerate this behavior. Our head of stores has been trying to reach Ms. Jones Cage to personally apologize for her experience. Victoria's Secret is adamant that all customers be treated with dignity and respect. We have investigated the matter, and the associate involved is no longer employed with our brand. In addition, we are meeting with every associate in the store to reinforce our values and policies. We are committed to delivering an excellent shopping experience to every customer, every time … we have work to do – and we are dedicated to this mission."

Cage said she also made a complaint to the NAACP about the store and police department.

"They're going to have to do more. I want justice not only for me, but for people everywhere. I hope after this, other victims of racial profiling will come forward," Cage said.

"It's solidarity. It's not just about African Americans. It's about everyone being treated fairly."

WREG has requested the report along with the officer's personnel file for this case.

West Lafayette
Clear
21° wxIcon
Hi: 47° Lo: 29°
Feels Like: 21°
Kokomo
Clear
24° wxIcon
Hi: 44° Lo: 29°
Feels Like: 16°
Rensselaer
Clear
19° wxIcon
Hi: 45° Lo: 28°
Feels Like: 10°
Fowler
Clear
19° wxIcon
Hi: 46° Lo: 28°
Feels Like: 10°
Williamsport
Clear
21° wxIcon
Hi: 47° Lo: 28°
Feels Like: 21°
Crawfordsville
Clear
26° wxIcon
Hi: 47° Lo: 28°
Feels Like: 26°
Frankfort
Clear
29° wxIcon
Hi: 46° Lo: 29°
Feels Like: 23°
Delphi
Clear
20° wxIcon
Hi: 45° Lo: 29°
Feels Like: 20°
Monticello
Clear
22° wxIcon
Hi: 44° Lo: 28°
Feels Like: 12°
Logansport
Clear
23° wxIcon
Hi: 42° Lo: 28°
Feels Like: 15°
Mild Conditions Ahead
WLFI Radar
WLFI Temps
WLFI Planner

Indiana Coronavirus Cases

Data is updated nightly.

Cases: 344373

Reported Deaths: 5864
CountyCasesDeaths
Marion46886885
Lake29643475
Allen19836332
Elkhart18265242
St. Joseph18122242
Hamilton14617175
Vanderburgh10672129
Tippecanoe964833
Porter903491
Johnson7267175
Hendricks6961162
Vigo6513103
Monroe582653
Madison5580124
Clark554881
Delaware5299107
LaPorte5100101
Kosciusko491745
Howard390578
Bartholomew361665
Warrick353673
Wayne351190
Floyd341978
Marshall323348
Cass315832
Grant309052
Hancock297662
Noble278949
Boone270356
Henry268740
Dubois257432
Jackson247834
Dearborn244232
Morgan244144
Gibson211130
Shelby208659
Knox199922
Clinton197723
DeKalb197638
Lawrence197549
Wabash187523
Adams184524
Miami183117
Daviess170345
Montgomery164329
Jasper162013
Fayette161735
Steuben160815
Ripley160621
Harrison159624
LaGrange154033
Whitley152316
White143624
Huntington142810
Decatur140745
Putnam140629
Wells139233
Randolph136823
Clay136626
Jefferson134716
Posey131618
Scott120723
Greene114553
Jay110415
Sullivan107718
Jennings100415
Starke99126
Spencer9418
Fulton92019
Fountain8978
Perry87721
Washington8658
Franklin78427
Carroll76913
Orange73928
Vermillion7069
Owen6879
Parke6636
Tipton65627
Rush6198
Newton60813
Blackford60114
Pike55220
Pulaski47018
Benton4113
Brown3945
Martin3836
Crawford3301
Union2962
Switzerland2745
Warren2683
Ohio2467
Unassigned0266

COVID-19 Important links and resources

As the spread of COVID-19, or as it's more commonly known as the coronavirus continues, this page will serve as your one-stop for the resources you need to stay informed and to keep you and your family safe. CLICK HERE

Closings related to the prevention of the COVID-19 can be found on our Closings page.

Community Events