Driver caught on cam tossing deliveries

A Lakewood homeowner's surveillance camera captured a delivery driver carelessly toss two Amazon packages onto the fr...

Posted: Feb 7, 2018 4:54 PM
Updated: Feb 7, 2018 4:54 PM

A Lakewood homeowner's surveillance camera captured a delivery driver carelessly toss two Amazon packages onto the front porch Monday afternoon.

Neighbors said the 'air mail' delivery isn't an isolated incident.

The driver, who reportedly works for a private company contracted out by Amazon to make deliveries, also tossed other packages in the neighborhood that day, neighbors said. In some of those cases, the items were broken.

"I just thought these guys are getting a bit lazy. They will take a couple of extra seconds to walk it up the stairs and place the package down," said one of the residents. "It made me a little angry to find out that others people were concerned about this issue."

Raul did not want his last name used, fearing his future deliveries might be tampered with. He received a notification on his phone from his home security system. He was shocked when he watched the video showing the delivery driver tossing the smaller package like a cornhole bag. The video shows the same driver shoving a larger package across the front porch.

"It was dropped in the snow as well. It could have been some type of electronics. The [snow] could seep through the cardboard box and damage whatever is inside. It's not just throwing it on the porch but where they're throwing it," Raul said. "You wouldn't do it with food. Why would you do it with something where you don't even know what's in the box?"

In various neighborhood forums, Lakewood residents have complained about the third-party delivery provider, Michigan-based Aaustin Express Inc. Amazon customers have complained the company's drivers are careless with their packages and often block narrow city roads while making deliveries. The company's local business address comes back to the Amazon Flex distribution center in Euclid.

A mail carrier and FedEx driver, who both wanted to remain anonymous because they were not authorities to speak to the media, said they were appalled by what they've seen from these third-party drivers. Many customer complaints are mistakenly lodged with USPS or FedEx instead of the third-party provider, they said.

"They're giving us professional drivers a bad name," one driver told News 5.

Raul said his security camera has captured the third-party delivery drivers toss his packages on at least four occasions. Luckily, the packages he received on Monday were not damaged.

"I've never seen any USPS guy throw a package on my porch like these guys do," Raul said.

Harry Hatfield, a spokesman for Amazon, said the company will address the issues with the delivery service provider.

"We have high standards for delivery service providers and expect every package to be handled with care," Hartfield said in a statement. "We are addressing this with the delivery service provider and we will work with the customers impacted to make things right."

West Lafayette
Clear
59° wxIcon
Hi: 78° Lo: 49°
Feels Like: 59°
Kokomo
Clear
53° wxIcon
Hi: 76° Lo: 45°
Feels Like: 53°
Rensselaer
Clear
55° wxIcon
Hi: 76° Lo: 46°
Feels Like: 55°
Fowler
Clear
55° wxIcon
Hi: 75° Lo: 48°
Feels Like: 55°
Williamsport
Clear
52° wxIcon
Hi: 76° Lo: 48°
Feels Like: 52°
Crawfordsville
Clear
48° wxIcon
Hi: 77° Lo: 49°
Feels Like: 48°
Frankfort
Clear
59° wxIcon
Hi: 75° Lo: 46°
Feels Like: 59°
Delphi
Clear
56° wxIcon
Hi: 77° Lo: 47°
Feels Like: 56°
Monticello
Clear
56° wxIcon
Hi: 79° Lo: 46°
Feels Like: 56°
Logansport
Clear
48° wxIcon
Hi: 76° Lo: 45°
Feels Like: 48°
Hazy Skies Return
WLFI Radar
WLFI Temps
WLFI Planner

Indiana Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 111505

Reported Deaths: 3506
CountyConfirmedDeaths
Marion20699758
Lake10217318
Elkhart6368109
St. Joseph604597
Allen5965200
Hamilton4676109
Vanderburgh334129
Hendricks2650122
Monroe240836
Johnson2257122
Tippecanoe221013
Clark211756
Porter205244
Cass19319
Delaware187061
Vigo176622
Madison157775
LaPorte136737
Floyd130361
Howard127563
Kosciusko119017
Bartholomew114957
Warrick114135
Marshall98524
Dubois94918
Boone94446
Hancock90542
Grant88233
Noble88132
Henry76324
Wayne73914
Jackson7349
Morgan69638
Shelby66529
Daviess64127
LaGrange63011
Dearborn62628
Clinton59112
Harrison56024
Putnam5329
Montgomery50521
Lawrence50328
Knox4869
White47914
Gibson4744
Decatur45339
DeKalb45011
Miami4243
Fayette41813
Greene41835
Jasper3822
Steuben3677
Scott35310
Sullivan32912
Jennings30912
Posey3020
Franklin29725
Clay2925
Orange28224
Ripley2788
Carroll27013
Wabash2638
Washington2581
Whitley2526
Starke2517
Wells2472
Adams2443
Jefferson2433
Fulton2352
Huntington2213
Spencer2194
Tipton21722
Perry20913
Randolph2067
Jay1700
Newton17011
Owen1641
Martin1620
Rush1514
Pike1411
Vermillion1260
Fountain1152
Pulaski1141
Blackford1132
Crawford1030
Brown1013
Parke932
Benton880
Union770
Ohio767
Switzerland680
Warren401
Unassigned0225

COVID-19 Important links and resources

As the spread of COVID-19, or as it's more commonly known as the coronavirus continues, this page will serve as your one-stop for the resources you need to stay informed and to keep you and your family safe. CLICK HERE

Closings related to the prevention of the COVID-19 can be found on our Closings page.

Community Events