LAFAYETTE, Ind. (WLFI) - It's clear to Affordable Care Act (ACA) Certified Application Counselor Brittany Lovejoy-Haynes people are not clear on what the ACA is, even as the insurance marketplace opened Tuesday.
"It seems like a lot of people really have no idea what the marketplace is," Lovejoy-Haynes said. "They've heard about it and would like to know more."
Lovejoy-Haynes said several people have called Riggs Community Health Center in Lafayette with questions. Three people came into the health center Tuesday to get enrolled in the marketplace on healthcare.gov, but that could not happen.
"We usually get stopped at the very end of creating a login which is the very first step to be able to start the process of applying and enrolling," Lovejoy-Haynes said.
When News 18 tried to create an account we ran into the computer glitches Lovejoy-Haynes described. First, we waited more than two minutes to start the login because of site traffic.
Once through creating login information, we could not answer security questions which made it impossible to create an account. Without an account marketplace, consumers cannot see what plan prices will look like.
Lovejoy-Haynes also has not been able to see what the prices are online.
"We're trying to talk to our provider reps with Anthem and MDWise to get some pricing so we can at least get that information out to consumers that are interested, but we haven't gotten any information yet," Lovejoy-Haynes said.
Lovejoy-Haynes is in contact with federal representatives. She has not been told why the glitches are happening or when they may be cleared up. She said it could be a few months before everything is working 100 percent.
She suggests waiting a day or two before trying to log in again.
"There are many steps to this process between first, trying to create a login, to actually enrolling in a health plan," Lovejoy-Haynes said. "It's not a rush. They don't have to get it done all at once."
If you are enrolled in the marketplace by Dec. 15 your plan will begin Jan. 1.
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